English French Chinese
Wanfuteng Bank


There are several types of data that we may process and collect through your use of Wanfuteng ‘s services. Wanfuteng will take all steps reasonably necessary to ensure that your Data is treated securely and in accordance with this Policy.

  • “Content Data “- Any data that you provided to Wanfuteng ‘s that is not any other data type. Example: a user fills out a Wanfuteng form and submits the form.
  • “Contact Data” - Data that you have provided to us for us to communicate with you. Example: your name and e-mail address that you entered upon signing up to a Wanfuteng Bank account, disclosed to us by sending us an email or requesting to be contacted.
  • “Feedback Data” - Data that you have provided to us in order to provide feedback to us. Example: your participation in a survey or a complaint that you may have filed to us.
  • “Usage Data” - Data that is generated upon your use of Wanfuteng’s services. E.g.: a log file or record containing information about login attempts by a specific user, time and location of a form submission use.
  • “Personal Data”- is data connected to or associated with a natural person that can be used to identify that specific natural person. Sometimes we’re legally required to collect your personal data when required by Law or court or tribunal order such as Anti-Money Laundering and Counter-Terrorism Financing Act, Tax Administration Act, etc.

Some examples of Personal Data that we may collect are:

  • personal details (e.g., name, contact details, residential address, date of birth, identity card/passport details, and/or and education details);
  • specimen signature(s);
  • financial details (e.g., income, expenses, and/or credit history);
  • image, voice recordings of our conversations with you or CCTV recordings collected in branches and/or cameras on ATM machines;
  • employment details (e.g., occupation, directorships and other positions held, employment history, salary, and/or benefits);
  • tax responsibilities and insurance information;

e.g. Information relating to your tax responsibilities, so that we can comply with our requirements, and obligations under the various relevant and applicable worldwide tax reporting and compliance requirements to which we must comply.

  • information about your risk profile, investments, investment objectives, knowledge and experience and/or business interests and assets;
  • banking information (e.g., account numbers and banking transactions);
  • personal opinions made known to us (e.g., feedback or responses to surveys).


In some instances, we may collect information about you that’s publicly available, such as data from telephone directories or other websites.

There may be occasions when we gather personal information about you from a third party, including:

  • Organisations we have an arrangement with – to jointly offer products.
  • Organisations we exchange information with – so we can either promote or provide products and services.
  • Brokers and other parties – who may have introduced you to Wanfuteng.
  • Data from Wanfuteng Website, e.g., your use of the website which help us better tailor our service to you.


We need to use (and at times disclose) your information in order to:

  • Communicate with you including providing you with updates on changes to products, services and banking facilities (whether made available by us or through us) including any additions, expansions, suspensions and replacements of or to such products, services and banking facilities and their terms and conditions;
  • Enable the provision of products and services, including provision of lending products for which purpose we may need to collect a variety of data related to your financial position, property value, credit history
  • Perform administrative and operational tasks including account management, risk management, systems development and testing, credit scoring and staff training, collecting debts and market or customer satisfaction research.
  • Developing and providing banking facilities, products or services.
  • Business Information In order to support any business lending or credit facility applications.
  • Manage our infrastructure and business operations and complying with internal policies and procedures;
  • Comply with all applicable laws, regulations, rules, directives, orders, instructions and requests from any local or foreign authorities, including regulatory, governmental, tax and law enforcement authorities or other authorities;
  • Comply with reporting and record obligation: financial reporting, regulatory reporting, management reporting, risk management (including monitoring credit exposures), audit and record keeping purposes;
  • Working with other organizations regarding the promotion or provision of a product or service.
  • Marketing product and services using your data to inform you of new or existing products or services; or disclose your information to business partners so they can tell you about a product or service.
  • Considering any concerns or complaints you raise against Wanfuteng – or managing any legal action between you and Wanfuteng.


Wanfuteng do not provide services to anyone under the age of 18 (“Minor”).

We do not knowingly collect information from anyone under the age of 18. If you are a parent or guardian and you are aware that a Minor has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a Minor without verification of parental consent, we take steps to remove that information.


We may collect information about your computer including where available your IP address, operating system and browser type, for system administration or for our own commercial purposes. This is statistical data about our users’ browsing actions and patterns.


We use cookies and similar technologies to distinguish you from other users of this site, to improve your experience when accessing Wanfuteng Website and to improve it.

When you visit our website and accept our cookies,

We process the following personal data, including but not limited to:

  • A unique ID, to track visitors on multiple websites in order to present relevant advertisements
  • IP address (truncated), to determine your country or region
  • Device characteristics, like brand and model
  • Browser characteristics, like your language

When you use our websites without allowing cookies

We will only store functional/analytical cookies that do not collect Personal Data.

Detailed information on the cookies we use and the purposes for which we use them are set out in our Cookie Notice (CYBER LINK)


Your Personal Data will be stored either in paper files or electronically in Vanuatu or overseas notably Hong Kong either by the Wanfuteng or its external service providers. We use a range of physical and electronic data security measures to protect information from loss and unauthorised use, access, modification or disclosure.

Personal Data collected through use of our online banking services is passed through a secure server using encryption technology to help ensure that this information is protected when sent over the internet. All stored personal information is protected from unauthorised access through the use of recognised security proceduresencryption, firewalls, antivirus, passwords.


Trans-Border Data Transfers

Your information, including Personal Data, may be transferred to— and maintained on — computers, servers, clouds located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Please note that we transfer the data, including Personal Data.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Wanfuteng will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other information.

We may transfer your personal information to third- party service providers located outside the European Economic Area (EEA), Australia, New Zealand, Vanuatu.

  • Google, USA - for analytics and documents.
  • Other Service providers may be added from time to time and the Privacy Policy will change to reflect this.

Such countries do not all have the same data protection laws. Any transfer of your personal information will be subject to appropriate safeguards to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.


Retention period will vary, it is determined by various criteria including:

  • the purpose for which we are using it – we will need to keep the data for as long as is necessary for that purpose; and
  • legal obligations – laws or regulation may set a minimum period for which we have to keep your Personal Data.


Sharing of Personal Data with third parties

We do not share your Personal Data with third parties, except for carrying out our services whether located in Vanuatu or elsewhere. We do this only to carry out our agreement with you, for our legitimate interest or when we have your consent. A legal obligation or similar disclosure to another company, regulator can also be a reason for us to share Personal Data with third parties.

Applicability of this Privacy Policy to third parties

When you navigate away from Wanfuteng Website to websites or apps controlled by third parties; you leave Wanfuteng’s Website at which point this Privacy Policy no longer applies. YOU WILL NOT RECEIVE A WARNING WHEN YOU LEAVE WANFUTENG’S WEBSITE. If you use third-party products available through Wanfuteng, this Privacy Policy does not control how they collect, use, and disclose data. We recommend you to read the privacy statements of these parties before using their services.


We ‘ll protect your Personal Data from misuse and loss, unauthorised access, modification and disclosure

This will be done by:

  • Maintaining and monitoring our online security systems around the clock, all year round by our IT team.
  • Maintaining computer and network security (including firewalls, identification codes and passwords to control access, data encryption);
  • Implementing physical security such as locks and security systems over our paper and electronic data stores and premises.

Though we take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure. By using Wanfuteng ‘s services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of Wanfuteng ‘s services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on Wanfuteng ‘s services, calling you or sending an email to you.

Should you want further information as per how protect yourself see Security & Fraud Information Center


As a data subject, you have a number of rights regarding your personal data that we process. We will do our very best to timely provide:

  • Access to your personal information upon your written request – fee may be applied
  • Resolve any concerns notified to us in terms of – Rectification: You have the right to the rectification of your personal data. – Right to be forgotten: You have the right to have your personal data erased. A legal obligation may force us to keep record of your personal data after all. In this case we will inform you about this in reply to your request. – Objection: You have the right to object to the processing of your personal data. Then we will stop processing your personal data as soon as possible.

If you believe your privacy has been compromised please contact us at: contact@wanfutengbank.com

Any dispute arising in connection (directly or indirectly) to your privacy or this Privacy Policy will be governed by Vanuatu law and subjected to its sole jurisdiction.


From time to time, we may use information, including Personal Data, for new, unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change regarding information previously collected, we will take reasonable efforts to provide notice and obtain consent to any such uses as may be required by law.


By phoning +678 28 880

Writing to Wanfuteng Bank Limited, Churchill house, Kumul highway, PO Box 65, Port Vila, Vanuatu

Emailing contact@wanfutengbank.com


We may change this policy from time to time. We will post any changes to this policy on this page. Each version of this policy is identified at the top of the page by its effective date